Cancellation Policy
When you schedule a program with Gunks Guides & Climbing School, you are agreeing to our cancellation policy. Please understand that if your plans change for any reason - including health issues, work conflicts, family emergency, or travel delays - we are unable to provide credits or refunds beyond what is outlined below. We highly recommend travel insurance to protect your investment in case of unforeseen circumstances. Our policy is carefully designed with respect to clients, administrative staff, our guides, and other guests who maybe join you on a trip.
2 weeks or more before your scheduled guided day, reservations are eligible for a full refund - minus a 5% processing fee - or to reschedule to another date.
8 days or more before your scheduled guided day, reservations are eligible to be rescheduled to another date. This short notice cancellation is not eligible for refunds.
7 days or less before your scheduled guided day, reservations are non-refundable and cannot be rescheduled to another date.
Special programs, AMGA programs, group events, and trips outside of the Gunks and Catskills are only eligible for refund - minus 5% processing fee- or rescheduling 30 days or more before the scheduled program date. Cancellations less than 30 days from the scheduled program date are not eligible for refunds or rescheduling.
The participation of any person on any trip/program is continually subject to the discretion of the guides and administrative staff of Gunks Guides & Climbing School. We reserve the right to remove any participant, for any reason. These reasons are usually based on a participant jeopardizing the safety of themselves, other participants, guides, or others. This includes participants who engage in or are suspected to under the influence of drugs or alcohol, are not physically or mentally able to take part at the level necessary for a chosen objective, or are displaying behavior that is considered disrespectful, disruptive or unsafe to the guides, other participants or others. In the event of the removal of any participant, there are no refunds offered.
Weather Exceptions
Due to the constant changes in the weather forecast, we do not make weather-based cancellation decisions more than 24 hours out. Please contact us if you have concerns about your trip.
Weather cancellations are determined by Gunks Guides & Climbing School staff, not by the registrant.
In the event that your program is cancelled by Gunks Guides & Climbing School due to weather, we will notify you the day before to cancel and reschedule. If we cannot reschedule you, a full refund will be given.
Some special and technical programs are run rain or shine. See programs details for more specifics.
Winter trips are generally not cancelled due to winter weather. Cold and or snowy conditions are part of the winter experience that we prepare for and simply go about our business.
Travel Insurance
We strongly recommend that you purchase Trip Cancellation Insurance to protect yourself in case you need to cancel after the balance due date, cannot participate due to exigent circumstances.
https://www.travelguard.com
https://www.travelexinsurance.com